7/10/2023 0 Comments Login to user profile sample pageThe Edit View option will be displayed at the bottom of the View. Note: This is not relevant to views associated with a report as they can be created and modified without any specific user rights. See How to define a dedicated REST API userĪble to run REST requests - See Configuration of rights for the user profileĪble to customize the contents of the menu pane by clicking Edit found at the bottom of the menu pane How to configure the modules and menus authorized for a user profileĪdministration > Access Management > User Profiles Screen descriptionĪccess rights to Web services provided by the Service Manager REST API.List of users associated with the profile displayed in the Employees tab.The User Profile form in versions 2016 and earlier is different:.Users associated with a profile can see all of the menu items defined by the Service Manager administrator for this profile. the right to manipulate objects such as filters, views and wizards in the module menus. You define edit rights in each module, i.e.The standard configuration of menus is defined by EasyVista for every module.Customers can only configure the modules of their active Service Manager license.To view changes to a given profile, you can compare the XML files generated on two different dates.Ĭharacteristics specific to versions 2016 and earlier.Use the dedicated wizard to export the contents of a user profile in an XML file.To enable profiles to be assigned to users, you should allow access to the Update Profile wizard in the Employee Directory.To enable the Service Manager administrator to define access rights for all users, you should assign the Administrator master profile to each of the user profiles.You can also export the contents of a user profile in an XML file. You can export and import user profiles to Service Manager.The menu defined for the user profile will automatically be copied. The Administrator must be defined as the master profile of all users in order to assign access rights to all users. The Administrator is generally the highest-level user in the hierarchy of user profiles.Only the master profiles of a profile can assign it to other users.Users can assign their own profile to another user if they are authorized to access the Administration menu and if they have the appropriate access rights.You can manage access to the Continual Improvement menu by selecting Continual Improvement > Edit Menu if you are authorized to edit display presentations for this menu.You can also define access to wizards and conditional form presentations by user profile in the form if you are authorized to edit display presentations for the relevant menu.They can access only one menu, Self Service. Users with no profile can log in to Service Manager using the default profile defined in Other Parameters > Default Profile ID.They are in charge of managing IT equipment, processing tickets, providing items and logistics. Back Office users: These are users who can access IT system components that are not accessible to end users.Front Office users: These are end users who can access the Self Service portal to read news articles on the state of the IT network, create and monitor their tickets, consult the Service Request Catalog, search the Knowledge Base to solve their own problems, and modify their personal information.
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